Customer Service
Ordering online
Ordering your LILA+ products on lilaplus.com is simple. Detailed product information, useful tools and a streamlined ordering process make shopping and purchasing a pleasure. As part of the checkout process you will enter your shipping, billing and credit card information. Lilaplus.com accepts Mastercard, Visa and Discover. Please note that at this time, orders can only be placed online. We cannot accept phone orders.
Credit Card Security
LILA+ uses industry standard Secure Socket Layer encryption technology for the checkout process to ensure a safe and secure online shopping experience. This technology makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure checkout server. Your credit card information is never used except to pay for the order you are placing, and to issue a refund if necessary. Your credit card will be charged the day your order is shipped.
Privacy
At LILA+ we value and respect your privacy. We will not sell, loan, rent, trade or give away your personal information to anyone. We will send you email about the status of your orders, and also about our products, services, promotions and other news.
Shipping & Handling
We offer a flat rate shipping price of $5.95 on orders of every size up to 5 lbs. via United States Postal Service. You have the option to upgrade your shipping for faster delivery. See rates below.
You may also choose UPS to deliver your package. Simply select it in the options. Prices vary by weight and distance. Next Day and 2nd Day Air deliveries must be received by 3:00 PM EST in order to be shipped same day.
DOMESTIC |
| Carrier
|
Cost
|
Transit Time
|
| USPS Priority Mail
|
From $13.95. Varies by weight and distance
|
2-3 Business Days
|
| USPS Express Mail
|
From $30.95. Varies by weight and distance
|
1 Business Day
|
International Shipping
International shipping is provided by the United States Postal Service. The customer is responsible for all customs charges, duties or taxes associated with international shipments, including fees that are collected by the receiving country's customs agencies. Transit times shown below do not account for delays due to customs clearance. Items must first be signed for and accepted before any returns or exchanges can be processed; refunds will not be given for deliveries refused for any reason.
INTERNATIONAL |
| Carrier
|
Canada, Mexico
|
China/Hong Kong, Germany, United Kingdom,
France, Taiwan, Australia,
|
Transit Time
|
| First Class Mail - package weight under 4 pounds
|
Varies by weight and distance.
|
Varies by weight and distance.
|
Please note: If you select First Class International, we are unable to track your package.
10-14 Business Days
|
| USPS Priority Mail
|
Varies by weight and distance.
|
Varies by weight and distance.
|
6-10 Business Days
|
Order and Shipping Confirmations
After you place an order with LILA+, you will receive an order confirmation via email. When we ship your order, you will receive a shipping confirmation email which will include a tracking number and a link to track the status of your order. Please note that orders shipped internationally cannot be tracked at this time.
Sales Tax
LILA+ collects sales tax on orders shipped to Maryland. We currently do not collect sales tax on orders to all other states.
Return and Exchange Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Sending returns to LILA+
To send a return, please fill out the return form located on your Shipping Invoice and send the returned product and the completed return form using one of the return labels provided. If you do not have your Shipping Invoice, please include the following information with your return:
- Your name and billing address
- The name, address and zip code of the person who placed the order, if it was a gift.
- The original purchase price and approximate date of the purchase.
- The item number of the merchandise, if available.
If you do not have a return label, send the return package to:
LILA+ (www.lilaplus.com)
Attn: Returns Processing
10125 Colesville Road #228
Silver Spring, Maryland 20901
Pack all items carefully. Allow two business days from the time we receive your package for your request to be processed.
Canceling an Order
To cancel an order that has not been shipped, contact us at customerservice@lilaplus.com and include your order reference number in your email.
Contact us If you have questions or concerns, please do not hesitate to contact our Customer Service Department at customerservice@lilaplus.com.
We appreciate your business.